Help center

How do I open an account?

Go to Register, fill in your details, and verify your identity. Most accounts are approved within one business day.

Is there a minimum to get started?

The Foundation plan starts at $500 — see current plans on the homepage under Holding plans.

How do I make a deposit?

From your dashboard, go to Deposit, choose a currency, send funds to the address shown, then submit the amount and (optionally) a transaction reference.

How long does a deposit take to confirm?

Deposits are reviewed manually and are typically confirmed within one business day. You'll get an email once it's confirmed.

How do holding plans work?

Each plan has a fixed entry range, daily rate, and term length. Once you invest, principal and profit are paid back to your account balance automatically when the term ends.

Can I withdraw before my term ends?

Early withdrawal terms vary by plan and are shown before you commit funds. Contact support if you need to discuss an early exit.

How do I request a withdrawal?

From your dashboard, go to Withdraw, select the currency and network, enter the amount and destination address, then submit. The amount is reserved from your balance immediately.

How long do withdrawals take?

Withdrawal requests are reviewed before funds are sent, typically within one business day of approval.

How do I change my password?

Go to Settings from your dashboard and use the Password section.

What happens if my account gets frozen?

A frozen account can't log in, deposit, withdraw, or invest until it's reviewed. Contact support for details.